Return/Refund Policy

General Terms

TouchLamp™ reserves the right to update the terms when necessary, and the new version will be released on touchlamp.store with immediate effect. If you reject the Policy, you are deemed to have waived your right to use the services provided by TouchLamp™ immediately. All customers are deemed to accept the terms if they are using the services provided by TouchLamp™.
For after-sales issues, customers should submit a refund request within 7 days of the delivery. If the request is submitted beyond this period, TouchLamp™ reserves the right not to provide any after-sales service.
Once the customer files the after-sales request, the customer needs to submit evidence to TouchLamp™. If the buyer cannot provide valid evidence within the after-sales period of the order, TouchLamp™ has he right to reject the return/reshipment request.

Unacceptable Disputes

TouchLamp™ shall reject any unreasonable disputes or delivery failures caused by the end customer, including but not limited to:
• The customer does not like the product.
• The smell of the product is unusual.
• The customer ordered the wrong item or SKU.
• The customer provided the wrong/insufficient delivery address.
• The phone number was missing.
• The end customer refused to receive the package for no reason.
• The order is to be delivered to remote areas or PO Box addresses.

Damaged/Incorrect Items

Upon receipt, if the customer finds out that products are damaged or incorrect, the customer should contact TouchLamp™ customer service or personal agent and submit a refund/reshipment request within 7 business days of delivery with valid proof (photos or videos of products received that clearly indicate the problem, shipping slip, and barcode).
• If the product is incorrect or destroyed, which is TouchLamp™'s responsibility, the customer can get a full refund.
• If the package is severely damaged, the customer can get a full refund or request reshipment.
• If the package is partially damaged (except for slight deformation or minor scratches), the customer can get a partial refund.
If the proof examined by TouchLamp™ doesn't indicate the problem clearly, the proof is deemed invalid, and TouchLamp™ has the right to reject the customer's refund/reshipment request.

Force Majeure

TouchLamp™ takes no responsibility for any product damage or shipping delay caused by any irresistible force or unforeseen event, including but not limited to: epidemic, virus, war, strike, earthquake, flood, storm, hurricane, heavy snow, tsunami, custom inspection, or international situation.